TradeCheck Billing, Cancellation and Refund Policy
Provider: TradeCheck (NZ) Limited Contact: feedback@solisai.co Effective date: 20 February 2026 Last updated: 20 February 2026
This policy explains how TradeCheck billing, renewals, cancellation, and refund requests are handled.
1. Billing model
- Paid plans are billed in advance on a recurring cycle (for example monthly or annual).
- Billing is managed through the payment method on file and related billing providers.
2. Renewals
- Subscriptions renew automatically at the end of each billing cycle unless cancelled before renewal.
- You are responsible for keeping billing details current.
3. Plan changes
3.1 Upgrades
Plan upgrades may take effect immediately. Charges may be prorated depending on billing setup.
3.2 Downgrades
Plan downgrades usually apply from the next renewal cycle unless otherwise stated.
4. Cancellations
- You can cancel at any time through billing settings or by contacting support.
- Cancellation generally takes effect at the end of the current paid period.
- Access to paid features may change at cancellation effective date.
5. Refunds
Unless required by applicable law or expressly agreed:
- subscription fees are non-refundable,
- partial billing period refunds are not provided for mid-cycle cancellations.
6. Exceptional cases
We may consider discretionary remedies (including credit or refund) for events such as:
- duplicate billing caused by system error,
- incorrect charge due to TradeCheck processing fault.
All exceptional requests are reviewed case by case.
7. Taxes
Fees are exclusive of taxes unless stated otherwise. You are responsible for applicable taxes.
8. Disputes
Billing questions or disputes should be sent promptly to feedback@solisai.co with relevant invoice and account details.
9. Policy hierarchy
If this policy conflicts with a signed enterprise agreement, that signed agreement controls.